June 17, 2010 - HDI South Florida

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jUNE 17, 2010

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HDI South Florida Introduction
Presented by Eddie Vidal

"Soft Skills For Strong Leaders"
Presented by Jim Bussey

"The CIA Unclassified: Getting Results Through People Building"
Presented by Benjamin Compton

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"Blah, blah, blah"... Is this what you hear when an IT person is talking to you? Does Management tell you "Don't send Joe, he is too technical, we don't understand him". Do you find yourself thinking "I have assembled an elite team, so what can I do to improve on it?"

This event will facilitate the keys to building powerful and successful teams that can effectively communicate in a non-technical language. Come learn from two leaders in the areas of "Soft Skill For Strong Leaders" and "Getting Results Thru People Building".

We're excited to host our first event in Broward County courtesy of our event sponsor, CITRIX Systems.

event and host information

WHERE
Citrix Systems, Inc.

851 West Cypress Creek Road
Fort Lauderdale, FL 33309
Map

Driving Directions:

From I-95

I-95 North or South to Cypress Creek Road, exit 33 heading West. Go through the lights at Andrews Avenue and over the railroad tracks. The Sheraton Suites Hotel will be on your right. Go straight. You should see the Citrix Systems building at 851 West Cypress Creek Road, Ft. Lauderdale, FL 33309 (954) 267-3000.

From the Florida Turnpike

Florida Turnpike to Coconut Creek Parkway/M.L King Drive, exit 67. After going through the toll booth, continue straight through the light which is N.W. 31st heading South. The road will come to a T; make a left heading East on Atlantic Boulevard. Take a right heading South at the second light onto Powerline Road. Continue down Powerline then take a left heading East on Cypress Creek Road. You should see the Citrix Systems building at 851 West Cypress Creek Road, Ft. Lauderdale, FL 33309 (954) 267-3000.

Parking information:

AGENDA

1:00 - 1:30pm Registration and Networking
1:30 - 1:45pm Welcome and HDI Overview
1:45 - 2:30pm Presentation by Jim Bussey
2:30 - 2:45pm Break
2:45 - 3:45pm Presentation by Benjamin Compton
3:45 - 4:00pm Wrap-up and RAFFLE!

HDI South Florida

Presents...

"Building Powerful
and Successful Teams"

Featuring

"Soft Skills For Strong Leaders" Click here for the presentation
Presented by Jim Bussey
Associate Dean of the School of Business
St. Thomas University

Bio:

Jim R. Bussey, is the Associate Dean for the School of Business at St. Thomas University, where he continues the academic roots he planted at Florida International University as the Business School’s Chief of Staff.
He is also an adjunct professor for FIU, teaching presentation skills, interpersonal communication, and business writing.

Jim’s career is steeped in the business world, serving as the Chief Information Officer for Carnival Cruise Lines for 23 years.

Jim earned a Bachelor of Science Degree in Hotel Management from Cornell University before moving to South Florida. He recently earned the MBA degree from FIU.

A member of the Toastmasters organization for 20 years, he was one of 10 finalists in the 2007 World Championship of Public Speaking and is competing in the world semifinals in August.

Jim has been part of the South Florida area for the past 43 years, and welcomes opportunities to engage this vibrant community.

Jim is also proud of his 28-year relationship with his wife, Susie, whom he credits for keeping him out of jail.

"The CIA Unclassified: Getting ResultsThrough People Building"
Click here for presentation
Presented by Benjamin Compton
IT Service Quality
Tampa Electric Company

Bio:

Benjamin Compton is the IT Service Quality Analyst at Tampa Electric Company in Tampa, Florida. In his position, he creates an engaged, enjoyable work environment which emphasizes accountability and encourages personal growth. In doing this, he developed the “CIA” theme, which represents Care – Inspire – Achieve. The CIA model has become a hallmark of the Tampa Electric Service Desk.

As part of the Service Desk Leadership Team, Ben was instrumental in assisting Tampa Electric’s Service Desk win the HDI 2009 Internal Team Excellence Award. In his presentations, Ben shares his experience in incorporating the CIA concept into the department's culture and the transformation of the Tampa Electric Service Desk from the “helpless desk” to a world-class service desk.

Ben’s IT career has spanned more than two decades, with a unique combination of support and software development. Previous to Tampa Electric, Ben was employed at WordPerfect and Novell, where he worked in software validation and on-site technical support.

Ben is the father of eight children and has two grandchildren. His family keeps him rooted in the things that matter most and are the source of his greatest joy.

More CIA CONTENT:

HDI Commercial (Video)

TECO - HDI (Video)